Dispatch
In-stock orders are usually dispatched within 1–2 business days, excluding Australian public holidays and peak periods. Once your order is on its way, we will send tracking details to the email address used at checkout.
Australian delivery
Standard shipping within Australia is complimentary. Delivery times shown at checkout or in tracking are estimates only and may be affected by your location, carrier delays, weather or other events outside our reasonable control.
Delivery details
Please check your name, address and contact details before placing your order. Contact us promptly if something is incorrect. Once an order has been dispatched, we may not be able to redirect it.
If tracking marks your parcel as delivered but you cannot find it, check safe-drop locations and contact the carrier first, then email us at hello@nulisleep.com.au so we can help investigate.
Delays and lost parcels
If we become aware of a significant delay, we will contact you using the details supplied with your order. Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.
International shipping
NULI is currently focused on Australian delivery. If international shipping becomes available, the destinations, charges, duties and taxes will be shown at checkout before purchase.