Information we collect
Depending on how you interact with NULI, we may collect your name, email, phone number, delivery and billing details, order history, returns and support messages, marketing preferences, and technical information such as device, browser, IP address and website activity.
Payment details are generally collected and processed by our secure payment provider. We do not need to receive your full card number.
How we collect information
We collect information directly from you when you place an order, sign up for updates, contact us or submit a return. Some technical information may be collected automatically through essential cookies or similar technologies. We may also receive information from service providers involved in payments, delivery, fraud prevention, website hosting and analytics.
Why we use it
- to process, deliver and support orders;
- to manage returns, refunds, enquiries and consumer guarantee claims;
- to operate, secure and improve the website and customer experience;
- to prevent fraud and comply with legal, tax and accounting obligations; and
- with your consent or as otherwise permitted by law, to send NULI news and offers.
When we share information
We may share only what is reasonably necessary with trusted providers that help us operate, including website hosting, payment processing, order fulfilment, delivery, email, customer support, analytics, professional advisers and regulators where required by law. We do not sell personal information.
Some providers may store or process information outside Australia. Their locations can change as our services develop. We take reasonable steps appropriate to the circumstances when selecting and working with providers.
Marketing choices
We will only send electronic marketing where we have consent or another lawful basis. Marketing messages will identify NULI and include a working unsubscribe option. You can also opt out at any time by emailing hello@nulisleep.com.au. Transactional messages about an order may still be sent.
Storage and security
We use reasonable administrative, technical and physical measures designed to protect personal information. No internet transmission or storage system is completely secure. We retain information only for as long as reasonably needed for the purposes described here, including legal, tax, accounting, fraud prevention and dispute requirements, then delete or de-identify it where appropriate.
Access and correction
You may ask to access or correct personal information we hold about you by emailing hello@nulisleep.com.au. We may need to verify your identity. If we cannot fulfil a request, we will explain why where required by law.
Questions and complaints
Contact hello@nulisleep.com.au with a privacy question or complaint. Please include enough detail for us to investigate. We will acknowledge and respond within a reasonable time. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner.
Updates
We may update this policy when our practices, providers or legal obligations change. The current version and update date will always appear on this page.