Change-of-mind returns
You may request a return within 30 days of delivery. Items must be unworn, unwashed, unused, in their original condition and returned with all original tags and packaging.
For hygiene reasons, we cannot accept a change-of-mind return if an item has been worn, washed, marked, damaged after delivery or is missing its tags. This does not affect your rights if the item is faulty or otherwise fails a consumer guarantee.
How to start a return
- Email hello@nulisleep.com.au with your order number and the item you would like to return.
- Wait for our return instructions before sending your item.
- Pack the item securely and keep your postage receipt and tracking details.
Unless the item is faulty, damaged or incorrect, you are responsible for return postage. Original delivery charges, if any, are not refundable for a change-of-mind return.
Refunds
Once your return arrives, we will inspect it and let you know the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to process the refund.
Faulty, damaged or incorrect items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your item is faulty, unsafe, significantly different from its description or otherwise does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
Please email us as soon as practical with your order number, a description of the issue and clear photos where helpful. We will cover reasonable return costs where the item is confirmed to be faulty, damaged in transit or incorrectly supplied.
Exchanges
Because NULI launches in small quantities, we cannot guarantee that another size will be available. The quickest option is usually to return the original item and place a new order. Your Australian Consumer Law rights remain unchanged.